Frequently Asked Questions
Everything you need to know about shopping with Swtantra
What are the standard shipping timelines?
We typically process orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days. You will receive a tracking link via email once your package has shipped.
What is your return and exchange policy?
We offer a 15-day return policy for most items. Products must be unused, in their original packaging, and with all tags intact. Please visit our Returns Portal to initiate a request.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and popular digital wallets. Cash on Delivery is also available for select pin codes.
How can I track my order status?
Once your order is placed, you can track its progress by logging into your account under the 'My Orders' section or by using the tracking number provided in your shipping confirmation email.
Are the products on Swtantra authentic and quality-checked?
Absolutely. We source our products directly from authorized distributors and manufacturers. Every item undergoes a multi-point quality check before it is dispatched to ensure you receive only the best.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters the fulfillment stage and cannot be changed. Please contact our support team immediately for assistance.